Call Center Manager | Canton, Massachusetts
Full-time
Canton
Posted 1 year ago
We are actively recruiting for a Call Center Manager to join a growing company due to company growth. This position is loaded with growth opportunities as they could grow into overseeing the call center for both the bath & exterior divisions.
Who You’re working with
This position is with a full-service home remodeling company with a strong team of production staff & certified contractors. With 15+ years of experience & a 4.6 out of 5 on Google Reviews, this Massachusetts company prides itself on offering fantastic customer service & top-notch craftsmanship.
What You’ll Get
- $100K+ total compensation (depending upon experience and performance)
- Full benefits
- Strong growth opportunities
- Health Insurance
- Paid time off
- Dental insurance
- 401(K)
- Vision insurance
What You’ll Be Doing
- Responsible for maintaining & improving call center strategies & operations to enhance the overall success of the business
- Oversee & assist with the growth of the call center reps; the team is currently at 6 & is looking for up to 20 representatives
- Drive lead generation while meeting the company’s set goals
- Monitor system performance by performing audits/analyses while identifying & resolving problems
- Responsible for interviewing, hiring, & training new hires
- Maintains professional & technical knowledge of call center trends & from there implements any processes that may be applicable & beneficial for the call center
- Research & manage vendor relationships
- Ensure staff is equipped with all materials needed to succeed
What You Have
- Strong home improvement/in-home selling industry experience
- Call center leadership experience
- Comfortability with managing & deescalating conflict
- Hands-on leadership experience
- Tech-savvy
- Exceptional customer relationship skills
- Salesforce (I360) or Elevate call center software isn’t required but is a bonus
- Recruiting experience is a bonus
Looking for more information? Click the button below to schedule a call with one of our Recruiters!
CONNECTJob Features
Job Category | Call Center, Home Improvement |