Call Center Manager | Canton, Massachusetts

Posted 1 year ago


We are actively recruiting for a Call Center Manager to join a growing company due to company growth. This position is loaded with growth opportunities as they could grow into overseeing the call center for both the bath & exterior divisions.


Who You’re working with

This position is with a full-service home remodeling company with a strong team of production staff & certified contractors. With 15+ years of experience & a 4.6 out of 5 on Google Reviews, this Massachusetts company prides itself on offering fantastic customer service & top-notch craftsmanship.


What You’ll Get

  • $100K+ total compensation (depending upon experience and performance)
  • Full benefits
  • Strong growth opportunities
  • Health Insurance
  • Paid time off
  • Dental insurance
  • 401(K)
  • Vision insurance


What You’ll Be Doing

  • Responsible for maintaining & improving call center strategies & operations to enhance the overall success of the business
  • Oversee & assist with the growth of the call center reps; the team is currently at 6 & is looking for up to 20 representatives
  • Drive lead generation while meeting the company’s set goals
  • Monitor system performance by performing audits/analyses while identifying & resolving problems
  • Responsible for interviewing, hiring, & training new hires
  • Maintains professional & technical knowledge of call center trends & from there implements any processes that may be applicable & beneficial for the call center
  • Research & manage vendor relationships
  • Ensure staff is equipped with all materials needed to succeed

What You Have

  • Strong home improvement/in-home selling industry experience
  • Call center leadership experience
  • Comfortability with managing & deescalating conflict
  • Hands-on leadership experience
  • Tech-savvy
  • Exceptional customer relationship skills
  • Salesforce (I360) or Elevate call center software isn’t required but is a bonus
  • Recruiting experience is a bonus


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Job Features

Job CategoryCall Center, Home Improvement

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