Sales and Management Recruiting throughout the U.S. and Canada

We are actively recruiting for a Call Center Manager to join a growing company due to company growth. This position is loaded with growth opportunities as they could grow into overseeing the call center for both the bath & exterior divisions.

Who You’re working with

This position is with a full-service home remodeling company with a strong team of production staff & certified contractors. With 15+ years of experience & a 4.6 out of 5 on Google Reviews, this Massachusetts company prides itself on offering fantastic customer service & top-notch craftsmanship.

What You’ll Get

• $100K+ total compensation (depending upon experience and performance)
• Full benefits
• Strong growth opportunities
• Health Insurance
• Paid time off
• Dental insurance
• 401(K)
• Vision insurance

What You’ll Be Doing

• Responsible for maintaining & improving call center strategies & operations to enhance the overall success of the business
• Oversee & assist with the growth of the call center reps; the team is currently at 6 & is looking for up to 20 representatives
• Drive lead generation while meeting the company’s set goals
• Monitor system performance by performing audits/analyses while identifying & resolving problems
• Responsible for interviewing, hiring, & training new hires
• Maintains professional & technical knowledge of call center trends & from there implements any processes that may be applicable & beneficial for the call center
• Research & manage vendor relationships
• Ensure staff is equipped with all materials needed to succeed

What You Have

• Strong home improvement/in-home selling industry experience
• Call center leadership experience
• Comfortability with managing & deescalating conflict
• Hands-on leadership experience
• Tech-savvy
• Exceptional customer relationship skills
• Salesforce (I360) or Elevate call center software isn’t required but is a bonus
• Recruiting experience is a bonus

Looking for more information? Click the button below to schedule a call with one of our Recruiters!