4 Secrets of Customer Service Training (That You Must Not Ignore!)

By: Adam Vortherms Although many elements go into the creation of a successful business, one aspect that must be continually improved upon is customer service. The success of every interaction your customer or client has with your business, as well as the health of your business itself, depends on the kind of service your team […]

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To Get Good Feedback, Know When to Keep Your Mouth Shut

By Carol Schultz Our reputation and success as recruiters are closely tied to confidentiality. We need to keep the confidentiality of both our candidates and clients. When I reach out for G2 (a government term meaning intelligence) on a candidate or client, the individual giving me information has to trust that I will keep his […]

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How to Hire People Who Think: Use Games

By Mark Chussil If you want to recruit people who have knowledge, test their knowledge. If you want to recruit people who have experience, ask for job histories. And if you want to recruit people who can think, watch them think. I’m a strategist, not a recruiter. I’ve been around. I’ve seen people who think […]

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