4 Secrets of Customer Service Training (That You Must Not Ignore!)

By: Adam Vortherms Although many elements go into the creation of a successful business, one aspect that must be continually improved upon is customer service. The success of every interaction your customer or client has with your business, as well as the health of your business itself, depends on the kind of service your team […]

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Forget the Fixtures. Upgrade Your People

by Jim Roddy A regional convenience store chain with a not-so-stellar reputation recently renovated the store located a couple miles from my house. It’s actually quite beautiful as c-stores go — bright and open with new fixtures, colorful signage, and a classy stone façade. But what happened in front of the refurbished building is what […]

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